FAQ

Setting Up Firewalls

Question: How do I access the firewall settings for my VM?

• Answer: Log into your account, navigate to "Product Details" by clicking "Services" on the Dashboard and then "My Services". Choose one Service and locate the "Additional Tools" section and select "Firewall Options" to access and configure firewall settings.

Question: How do I enable the firewall on my VM?

• Answer: Within the Firewall Options, you will find a toggle to enable or disable the firewall. Ensure it is toggled on to activate the firewall.

Configuring Firewall Rules

Question: How do I add a new firewall rule?

• Answer: After accessing the Firewall Options, click on "Add" to open the rule configuration interface. Set the rule type (inbound or outbound), action (ACCEPT, DROP, REJECT), and specify other details such as the interface, protocol, ports, and IP addresses.

Question: What are the differences between ACCEPT, DROP, and REJECT actions?

• Answer: ACCEPT allows the traffic through the firewall, DROP silently discards the traffic without informing the sender, and REJECT blocks the traffic but sends an ICMP message back to the sender.

Managing and Prioritizing Rules

Question: How can I manage existing firewall rules?

• Answer: You can view, modify, or delete existing rules through the "Firewall" option in the "Product Details" page . Each rule can be edited or removed according to your needs.

Question: Why is the order of firewall rules important?

• Answer: The order of rules determines how they are processed. Rules are evaluated in the order they appear, from top to bottom. It's essential to arrange them strategically, so specific rules are applied before more general ones.

Troubleshooting

Question: What should I do if my firewall is blocking legitimate traffic?

• Answer: Review your firewall rules to ensure that correct IPs, ports, and protocols are allowed. Adjust your rules as necessary, moving them up or down to prioritize correctly.

Question: How can I temporarily disable my firewall to diagnose connectivity issues?

• Answer: Navigate to the Firewall Options in the "Product Details" and use the toggle to disable the firewall. Remember to enable it again after completing your diagnostics to ensure your VM remains protected.

Advanced Configuration

Question: How do I set up advanced firewall configurations using Macros?

• Answer: If you have predefined settings or templates, you can use Macros to apply these configurations quickly. Select the Macro option when adding or editing a firewall rule and choose from the available templates.

Question: Can I apply firewall settings to multiple VMs at once?

• Answer: Currently, firewall settings need to be configured individually for each VM. For bulk actions or advanced management features, please contact our support team for assistance.