Selecting and Ordering Services
Question: How do I start the process of ordering a new service?
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Answer: Log into your Synapsecom account, go to the "Services" section from the dashboard, and select "Order New Services". From there, you can browse through the available service categories.
Question: What should I consider when selecting a service?
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Answer: Consider your specific needs such as the type of application you will be running, required processing power, memory needs, and budget. Navigate to the Services Page, select a category (e.g., standard or memory-optimized), and then choose a service that meets your requirements.
Customizing Your Service
Question: Can I customize the hardware or software of my service?
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Answer: Yes, during the ordering process, you can choose custom hardware configurations and select the operating system. For DIY services, use the "Custom Fields" to specify your requirements, and the sales team will follow up with pricing and specifications.
Question: How do I add additional features to my order?
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Answer: On the service customization page, you can opt for additional features like extra storage. Make sure to review what each feature adds to the service and the associated costs.
Review and Payment
Question: What payment methods are available?
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Answer: We accept several payment methods including PayPal, Bank Transfer, and Stripe. Choose the one that is most convenient for you during the checkout process.
Question: How do I use a promotional code?
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Answer: If you have a promotional code, you can apply it by clicking on the "Have a promo code?" link under the "Checkout" section. Enter your code to see the updated pricing with the discount applied.
Finalizing Your Order
Question: How do I review and confirm the details of my order?
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Answer: Before finalizing your purchase, you will be directed to the Order Summary page where you can review all the details of your order. Make sure that all specifications and features are as per your needs.
Question: What happens after I confirm my purchase?
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Answer: After you confirm and finalize your purchase, your order will be processed. You will receive an email confirmation with the order details, and your service or service will be activated according to the terms specified.
Question: Can I cancel my order after it has been placed?
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Answer: After finalizing your ordering process you can navigate to the "Product Details" page of the Service and choose the "Request Cancellation" option from the left of your screen.
Receiving Your Service
Question: When will I receive my service after the order completion?
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Answer: After finalizing the ordering process, a member of our team reviews and accepts the order. The VM should be created and be ready to use after some minutes.
