Account Setup and Registration
Question: How do I register for an account?
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Answer: To register, navigate to the registration page via the top right corner of our website. Fill in your personal information, including name, email, and phone number. Complete your billing address, select your preferred currency, enter tax office details if applicable, and set a strong password.
Question: What do I need to do to activate my account?
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Answer: After submitting your registration form, you’ll receive an activation email. Follow the included instructions to activate your account.
Managing Your Account
Question: How can I access my account settings?
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Answer: Log in with your credentials, navigate to your dashboard, and go to Account Details to view or edit your personal and billing information.
Question: How do I add or manage my payment methods?
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Answer: Within Account Details, there’s an option to manage payment methods. Here you can add new methods or remove existing ones to suit your payment preferences.
Security Enhancements
Question: How do I enable Two-Factor Authentication (2FA) for my account?
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Answer: Log in to your account, access the dropdown menu at the top right corner, and select "Security Settings." From there, you can enable 2FA by selecting "Click here to Enable," choosing Time-Based Tokens, and connecting your authenticator app.
Account Information Updates
Question: How can I update my personal and billing information?
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Answer: After logging in, visit the "Account Details" page where you can update your email, phone number, billing address, and more. Remember to save any changes.
Question: What should I do if I need to reset my password?
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Answer: Log into your account, navigate to Profile Settings via the dropdown in the top right corner, and select "Change Password." You’ll need to enter your current password and then your new password for confirmation.
Additional Contacts and Email Preferences
Question: How can I manage additional contact details and email preferences?
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Answer: In the Account Details section, you can fill out and save additional contact details and set your email preferences.
Viewing Email History
Question: Where can I find my email history?
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Answer: The Email History section in your account lets you view all past communications, including the dates sent and message subjects. You can click on any email to preview its content.
VAT and Invoicing
Question: How does providing my VAT number affect invoicing?
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Answer: If you have provided your VAT number, your billing statements will be issued as invoices, which can be accessed from the "Account Details" section.
