FAQ

Payment Methods

Question: How do I add a new payment method to my account?

• Answer: Log into your account, navigate to "Account Details," and then to "Payment Methods." Click 'Add New Credit Card' to enter your card details, billing address, and save the changes.

Question: Can I update an existing payment method?

• Answer: Yes, to update an existing payment method, go to "Payment Methods," select the card you wish to update, modify the details as necessary, and click 'Save Changes.'

Question: How do I remove an outdated payment method?

• Answer: In the "Payment Methods" section, click on the edit option next to the payment method you wish to remove and then select the option to delete or remove it.

Billing Statements

Question: What information is included in my billing statement?

• Answer: Your billing statement includes a detailed description of services, including the service period, location, operating system, and any additional services. It also details costs such as subtotal, VAT, credits, and the total amount due, along with the payment method used and the date of payment.

Question: How can I access my billing statements?

• Answer: Billing statements can be accessed through your account dashboard. Navigate to the billing section where you can view and download your monthly statements.

Question: What should I do if I find a inconsistency in my billing statement?

• Answer: If you notice any inconsistencies, contact our billing department immediately. Provide them with the billing statement in question, and they will address the issue promptly.

VAT and Invoices

Question: How does having a VAT number affect my billing?

• Answer: If you provide a VAT number, your billing statements will be issued as invoices, which can be used for tax filing and accounting purposes. Also your account is treated as a business one and if applicable your get VAT exception.

Payment Issues

Question: What happens if I delay my payment?

• Answer: If your payment is late, you will get a warning email. This might happen if your credit card has expired or you don’t have enough money in your account. Please update your payment details quickly to keep using your services. If you don't, your services will be stopped for a while. If you continue to delay payment, your services will be cancelled.

Question: Can I set up automatic payments?

• Answer: Yes, automatic payments are enabled by default, this ensures your bills are paid automatically on their due dates.

Refunds and Credits

Question: Am I eligible for a refund?

• Answer: Refund eligibility depends on the specific terms of the service agreement. Please review our refund policy or contact our support team for detailed information regarding your situation.